Return Policy

Returns Policy

RETURN ELIGIBILITY

• Products must be returned within 30 days of the purchase date.
• Items must be in their original, unused, and unopened condition with all original packaging and labels.
• A valid receipt or
  proof of purchase is required for all returns.

 

NON-RETURNABLE ITEMS

• Custom or special-order items.
• Items that have been installed, altered, or damaged by the customer.
• Perishable items such as plaster/cement etc.

 

RESTOCKING FEE

A restocking fee of a percentage of the purchase price will be applied to all returned items. This fee covers the cost of inspecting, repackaging, and restocking the item. The restocking fee will be deducted from the refund amount.

RETURN PROCESS

To initiate a return, please contact our customer service team who will deal directly with your enquiry. Return the item to the depot or we can arrange collection.

 

REFUNDS

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days, minus the restocking fee.

 

SHIPPING COSTS

Customers are responsible for paying the shipping costs for returning items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

DAMAGED OR DEFECTIVE ITEMS

If you receive a
damaged or defective item, please contact us immediately.

We will arrange for
a replacement or a full refund, including any applicable shipping costs.

 

EXCHANGES

If you need to exchange an item for a different size or product, please follow the return process to send back the original item and place a new order for the desired item.